How can we help?

Our games

Nadael Oraby has a growing collection of original games, all made by our own studio and hosted on our own server. They load inside our pages in a secure frame, so you never leave the site and never install anything.

• Five families: Classic reels, Adventure, Myth & legend, Sweets & gems, Instant games.
• Guest play: every game works without an account. An account only adds saved coins, a daily bonus and levels.
• Devices: games work in up-to-date versions of Chrome, Safari, Edge and Firefox on phones, tablets and computers.
• Full screen: press the Full screen button under any game. Press Esc or the button again to exit.

A game won't load

1. Press Reload under the game.
2. Check your connection and turn off any content blocker for nadaeloraby.com.
3. Update your browser or try a different one.
4. Still stuck? Send us a message with the game name and your device.

Coins and levels

Coins are virtual, free and only for fun. They have no money value, can't be bought, and can't be withdrawn, sold, swapped or transferred.

• Welcome: 50,000 coins when you create an account.
• Daily bonus: 10,000 coins and 100 XP every 24 hours.
• Free bundles: 25,000 (hourly), 100,000 (every 4 hours) and 250,000 (every 12 hours).
• XP: 25 XP each time you open a game while signed in (once per game every 10 minutes).

Your balance, XP, level and recently played games are saved in your account on our server, so they're the same on every device you sign in on.

Your account

• Sign up with your name, email, UK phone number and a password, or with Google.
• Sign in with the same method you used to sign up.
• Forgot your password? Use the contact form with the “Forgot password” topic, from the email on your account.
• Change a detail: contact us with the “Account help” topic.
• Delete your account: open My account and use “Delete account”. Your account file is removed from our server straight away.

How we keep you safe

Everything important happens on our server, not in your browser and not in the page you see.

• Server-side processing. Sign-up, sign-in, coin bonuses and every form are sent to our server and processed there. The page only shows the result.
• Hashed passwords. Your password is turned into a one-way hash with PHP's built-in password hashing before it's saved. We never store, email or log the password you typed, and nobody at Nadael Oraby can read it.
• Protected account files. Accounts are stored as protected files on our server that cannot be opened from the web. We don't run a public database.
• Secure sessions. Signing in sets one strictly necessary session cookie that is HttpOnly (scripts can't read it), sent only over HTTPS and refreshed on every sign-in.
• Guessing protection. Five wrong passwords lock the account for 15 minutes.
• Google sign-in. If you use Google, Google's token is checked with Google by our server. We receive only your name, verified email and Google account ID, never your Google password.
• Spam protection. Our forms include a hidden check that stops automated spam without making you solve puzzles.
• No payment data. We never ask for card or bank details, because nothing is for sale.

Contact and Player Care

The contact form and the Write to Player Care window (in the footer of every page) send your message to our server, which emails it to our support team. A copy is kept in a protected log on the server so we can check it arrived and reply. We delete it once your request is dealt with.

Choose a topic so your message goes to the right person. Requests to take a break, restrict or delete an account are treated as a priority. We aim to reply within 2 working days.

Our policies

• Terms & Conditions: the rules for using the site, accounts and coins.
• Privacy Policy: what we collect, why, where it's kept and your rights under UK law.
• Cookie Policy: the one cookie we use and what's kept in your browser.
• Responsible Play: tools, tips and free support organisations.

Quick answers